At oltharivexa, we believe in the value we provide through our business building programs. We've structured this policy to be fair—both to you and to the resources we dedicate to each participant.
This policy applies to all programs commencing from March 2026 onwards. If you enrolled before this date, different terms may apply. Check your original enrollment documentation or reach out to us directly.
Eligibility for Refunds
You might qualify for a refund under certain conditions. We review each request individually because circumstances vary, but here are the general guidelines we follow:
Early Withdrawal
Full refund available if you withdraw within 7 days of enrollment and haven't accessed more than two introductory modules.
Technical Issues
If our platform experiences persistent technical problems preventing your access for more than 14 consecutive days, partial refunds may apply.
Program Cancellation
Should we need to cancel or significantly alter a program, you'll receive either a full refund or transfer option to an equivalent program.
When Refunds Aren't Available
Some situations fall outside our refund scope. This isn't about being difficult—it's about protecting the integrity of what we offer and being fair to everyone involved.
- Requests made after 30 days from enrollment date
- Cases where you've completed more than 40% of program content
- Situations involving violation of our terms of service
- Change of mind after the initial 7-day period
- Dissatisfaction with results when you haven't engaged with the material
The Refund Process
We've tried to keep this straightforward. Here's what happens when you submit a refund request:
Submit Your Request
Contact us via email at contact@oltharivexa.com with "Refund Request" in the subject line. Include your enrollment details and reason for the request.
Initial Review
Our team reviews your request within 3 business days. We'll check your enrollment date, program progress, and circumstances outlined in your message.
Decision Notification
You'll receive our decision within 7 business days of your initial request. If approved, we'll outline the refund amount and expected timeline.
Processing Period
Approved refunds are processed within 10 business days. The time it takes to appear in your account depends on your financial institution.
Access Removal
Once the refund is processed, your access to program materials will be removed. Any downloaded resources should be deleted per our terms.
Payment Processing Times
While we process refunds promptly on our end, your bank or payment provider may take an additional 5-10 business days to reflect the credit in your account. This is outside our control, but we're happy to provide confirmation of processing if you need it.
Different Refund Scenarios
Real situations are rarely one-size-fits-all. Here's how we handle various circumstances:
Partial Program Completion
If you've completed between 10-40% of the program and have a valid reason for withdrawal, we may offer a partial refund calculated on unused content. This is assessed case-by-case.
Medical or Personal Emergencies
Life happens. If you need to withdraw due to serious illness or family emergency, contact us. We'll work with you on either a refund, program pause, or transfer to a future cohort.
Duplicate Payments
If you've been charged twice or incorrectly, we'll refund the erroneous charge immediately once verified. No questions asked.
Program Transfer Requests
Sometimes a different program might suit you better. Within the first 14 days, you can request a transfer. We'll apply your payment to the new program, adjusting for any price difference.
Payment Methods and Returns
Refunds are returned using the original payment method whenever possible:
- Credit/Debit Cards: Refunded to the original card. If the card has expired, contact your bank about receiving the credit.
- Bank Transfers: Returned via direct deposit to the originating account. We'll need to verify account details for security.
- Payment Plans: If you're on a payment plan and eligible for a refund, we'll cancel future payments and refund any amount paid minus content already accessed.
- Third-Party Payments: Payments made through employer schemes or third parties require coordination with that entity. These may take longer to process.
Special Circumstances
Corporate or Group Enrollments
Organizations enrolling multiple participants should refer to their specific agreement. Group enrollment refunds are handled differently and typically require coordination with the primary account holder.
Promotional or Discounted Enrollments
If you enrolled during a promotional period or received a scholarship discount, any refund will reflect the amount you actually paid, not the standard program price.
Bundled Programs
Enrolled in multiple programs as a bundle? Refunds for bundled enrollments are calculated based on the bundle price, not individual program rates. Partial refunds may be prorated.
Appeals Process
If your refund request is denied and you believe there are extenuating circumstances we should reconsider, you can submit an appeal within 14 days of our decision.
Appeals should include any additional documentation or context that supports your case. A senior team member will review appeals, and their decision is final. You'll receive a response within 10 business days.
Policy Updates
We review and update this policy periodically. Any changes will be posted on this page with the revision date noted. For significant changes, we'll notify enrolled participants via email.
This policy was last updated in January 2026 and applies to all enrollments from March 2026 forward.
Questions About Refunds?
We understand financial decisions aren't simple. If anything here is unclear or you want to discuss your specific situation before requesting a refund, we're available to talk it through.
Contact Our Team